Where is the power cord?

Your power cord should be safely tucked in the coffee carafe during shipping. As items sometimes shift during...

Can I access the internal parts of the machine for cleaning or maintenance?

Oooh we're a mechanic are we?! The water tank, roasting chamber and air filter cartridge are all easily removed ...

How do I change the air filter?

The silver skins should be emptied every time you exchange the coffee filter. Here's a quick video on how to repl...

How often should I empty the silver skins/chaff?

The silver skins should be emptied every time you install a new coffee air filter. Here's a quick video on how to...

Where can I find the Berlin owners manual?

If you have received your machine prior to June 2018, your user manual is outdated. Please check the current vers...

How do I empty the used coffee filter?

First, open the filter drawer by pulling it gently towards you. Then remove used coffee filter (up-end it into yo...

How do I insert the coffee filter?

Our machine uses standard Melita-style filters, or our green coffee pouches (once emptied of their contents into ...

Do I have to use a coffee filter?

Yes! For your convenience, we pack our green beans in a biodegradable coffee filter. But if you are using loose g...

Is there a power button?

Nope! Once it's plugged in, the machine is ready to use anytime! It will also go to standby mode after a few minu...