What are Bonaverde’s Return and Refunds policies?

Our Pledge

We here at Bonaverde care about your satisfaction – that’s why we're delivering a product which gives you the freshest coffee on the planet! But we understand that in life sometimes things can be out of our control and don’t go as planned (no matter how much coffee you drink).

Hey, being a start-up, this is all too familiar! We have put a considerable amount of time into ensuring we have created a fair and transparent returns policy. You have trusted us to provide you with a quality product, and so we have made sure our policies reflect this.

Had too much coffee and feel like typing instead of reading on? Send us an email at support@bonaverde.com. Our team are always happy to help – and equally caffeinated.

Standard Return Policy

There are a few simple policies to keep in mind when returning a product you purchased online from Bonaverde,

You have the right to return any merchandise that does not suit you within 14 days after receipt of your order.
You may return an unopened and unused Berlin for up to 30 days after purchase. That’s a 30-day money back guarantee. We believe in our product, and to show this we are happy to offer the 30-day money back guarantee. Email us within the 30 days from purchase and we will begin to process the return. In this instance however, the cost of postage for the return is the responsibility of the customer.

The returning item must be repackaged with all the cords, adapters and documentation that were included when you received it. If this is not possible, please notify our customer support team before returning the item. Any products returned must arrive with all parts and accessories which were originally sent unless otherwise agreed upon.

Only items which have been purchased directly from Bonaverde’s online shop or Amazon Shop, can be returned to Bonaverde. Bonaverde products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

There are some items, however, that are ineligible for return, including:

Any type of coffee purchased from Bonaverde. RFID Cards and Coffee Changers Badge.
Air Filters

How to Return an Item in Order to Get a Refund.

If you made your purchase through Amazon or our Bonaverde online shop you can send your machine back in the following manner:

For items received less than 14 days ago or unopened items received less than 30 days ago: Please contact support@bonaverde.cominforming the reason you wish to return the machine and proof of purchase.
Crowdfunding Backers & Investors: backers and investors that earned their machines by contributing to Indiegogo, Kickstarter, Seedmatch and Seedrs, according to the platforms terms and conditions are not entitled to any refund. They are covered by our standard 1 year warranty.

Other cases: We accept returns of the machines for repair reasons only, no refund will be given on these cases. Please check our warranty session for more info.

Refunds after receiving a return

In the case of a refund, once we receive your item, the refund is initiated immediately. The way your refund is processed depends on your original payment method:

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request (of purchase). Please direct all contact to the card-issuing bank with questions regarding when the credit will be posted to your account. Products purchased using paypal will be sent to the paypal email within five business days of receipt of the returned item or cancelation

In the case of a returning product after repairs or exchange of product due to manufacture error which is not able to be resolved by repair, a case by case judgement will be made as to the timeline of machine return. This will be based on the context of the situation. We will endeavor to ensure such a scenario is dealt with as efficiently as possible, so you do not have to skip out your fresh coffee for too long.

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