Privacy Policy

We collect information that you voluntarily provide when shopping at our stores, communicating with support and/or when using the Bonaverde Coffee Concierge. The types of personal information Bonaverde may collect include (but not limited to): first name, last name, email address, postal address, date of birth, phone number, country of residence, product preferences, and information by which you or the device you are using to connect to the Bonaverde Coffee Concierge can be identified.

We also collect information via the Bonaverde Berlin roast-grind-brew coffee machine, which is equipped with a sim-card for 3G connectivity. The Berlin transmits status information and data on consumer behavior, such as type, quantity and origin of coffee used.

  • We may use your personal information you provide to us to process and respond to your questions and/or inquiries.
  • We may use your personal information provided to us to administer the Bonaverde Coffee Concierge.
  • We may use your personal information to handle the process of coffee supply.

Bonaverde engages third party service providers to perform functions on Bonaverde’s behalf, such as cloud platform providers SensorLogic, a service of Gemalto NV and customer management software, Salesforce, a Service of Germany GmbH. The use of personal data is subject to such third parties’ privacy policy.

The Bonaverde Coffee concierge uses Facebook Messenger (a service of Facebook Inc.). By providing information via the Bonaverde Coffee Concierge, you agree to Facebook’s privacy policy.

As an international entity, in order to provide certain services through the Bonaverde Coffee Concierge, Bonaverde may need to transfer and process your information (personal and non-personal) in countries which may not guarantee the same level of protection for personal information as the one in which you reside. Your consent to this Privacy Policy followed by your submission of your personal information through the Bonaverde Coffee Concierge represents express consent to such transfer and processing.

Bonaverde reserves the right to modify or update this Privacy Policy at any time.